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Login Questions

I lost my password. Can you help?

No problem. To have your password emailed to you, please click here.

I don't remember my username. What do I do?

Try logging in with your e-mail address. Our system allows you to log in with either your username or your e-mail.

If you are using a school site license, try logging in with the e-mail address of the contact person on the account.

If you are still having trouble, please contact us.

I can't log in with my username and password.

There are a few reasons this might happen.

  • Incorrectly typing the username or password is the most common problem people have. Check to be sure your username and password are spelled correctly. Passwords are case-sensitive, so please be sure your caps lock key is off.
  • Perhaps your account expired? Your account is valid for 365 days from your signup date.
  • Still having trouble? Contact us and we'll be happy to help.

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